FAST & RELIABLE HOME DELIVERY
Privacy Policy
Effective Date: Jul 8, 2026
Mohideen Supermarket Online values your privacy. This Privacy Policy explains how Mohideen Supermarket LLC collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, online grocery services, delivery services, loyalty features, and related services.
By using our website or app, you agree to the collection and use of information as described in this Privacy Policy.
We may collect the following types of information:
● Name
● Mobile number
● Email address
● Login/OTP verification details
● Account ID or customer profile details
Delivery and Order Information
● Delivery address
● Area, building, apartment, villa, or location details
● Order history
● Cart items
● Delivery instructions
● Click & Collect details
● Payment status
● Product preferences
When you make a payment, payment details may be processed through secure third-party payment providers. We do not store complete card numbers unless allowed and securely handled by authorized payment processors.
Device and Technical Information
● Device type
● Operating system
● App version
● IP address
● Browser type
● Usage logs
● Crash reports
● App activity and performance data
With your permission, we may use your location to show nearby service areas, confirm delivery availability, improve delivery accuracy, and support order fulfillment.
When you contact us, we may collect your name, phone number, order details, complaint details, images, messages, and communication history.
Loyalty and Promotion Information
If loyalty, rewards, coupons, or offers are available, we may collect information related to points, rewards, coupon usage, offer eligibility, and transaction history.
2. How We Use Your Information
We use your information to:
● Create and manage your account.
● Verify your identity using OTP or login methods.
● Process and deliver your orders.
● Manage Click & Collect orders.
● Contact you about your orders.
● Handle substitutions, refunds, complaints, and support requests.
● Show products, offers, and categories relevant to you.
● Process payments and prevent fraud.
● Improve our app, website, products, and services.
● Send service updates, order notifications, promotional offers, and important announcements.
● Manage loyalty rewards, coupons, and offers.
● Comply with legal, accounting, tax, regulatory, and business requirements.
We may share your information only when required for business, legal, or service purposes, including with:
● Delivery staff or delivery partners.
● Store staff and order preparation teams.
● Payment gateway providers.
● Technology service providers.
● SMS, OTP, email, push notification, and communication providers.
● Customer support teams.
● Analytics and app performance service providers.
● Legal, regulatory, or government authorities where required.
We do not sell your personal information to advertisers.
4. Notifications and Marketing
We may send you order updates, delivery updates, OTP messages, service messages, offer alerts, app notifications, and promotional communications.
You may opt out of promotional notifications where supported. However, order-related, security-related, and account-related messages may still be sent when necessary.
5. Cookies and Tracking Technologies
Our website and app may use cookies, analytics tools, pixels, or similar technologies to improve performance, understand usage, remember preferences, and improve customer experience.
You may control some cookie settings through your browser or device settings.
We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no digital platform can guarantee 100% security. You are responsible for keeping your device, OTP, and account access secure.
We keep your information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax records, dispute resolution, fraud prevention, and business operations.
Some information may be retained even after account deletion where required by law, accounting rules, tax rules, fraud prevention, or legitimate business purposes.
8. Account Deletion and Data Deletion
You may request deletion of your Mohideen Supermarket Online account through the app or by using our Delete My Account page.
When your account is deleted, we will delete or anonymize personal information that is no longer required. However, we may retain certain order, invoice, payment, tax, legal, fraud prevention, or dispute-related records where required or permitted by applicable law.
Our services are intended for general grocery shopping users. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.
Depending on applicable law, you may have the right to:
● Access your personal information.
● Correct inaccurate information.
● Request deletion of your account.
● Request deletion or restriction of certain data.
● Withdraw certain permissions.
● Opt out of promotional communications.
To exercise these rights, please contact us using the details below.
Our website or app may contain links to third-party websites, payment gateways, social media platforms, or external services. We are not responsible for the privacy practices of third-party platforms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website or app with the revised effective date.
For privacy questions, account deletion requests, or data-related requests, please contact:
Mohideen Supermarket LLC
Dubai, United Arab Emirates
Support: +971 585454996
Email: [email protected]
Open 24 hours 7 Days a Week
